Cron Jobs Configuration

Configuring Background Cron Tasks

FoxDesk leverages internal system CRON jobs seamlessly enabling deep functionality ranging from inbound ticket evaluation and automation loops up to system database optimizations.

Required Scheduled Scripts

If running an Ubuntu/Linux-based host or operating inside cPanel environments, manually install these exact 3 separate recurrent tasks.

1. Fetching Incoming IMAP Logs

Transfers unread/read IMAP contents sequentially to newly generated ticket logs (runs every 5 minutes natively). Make absolute sure config.php defines the IMAP variable flags.

*/5 * * * * /usr/bin/php /var/www/helpdesk/bin/ingest-emails.php >> /var/log/helpdesk-email.log 2>&1

2. Processing Recurring Task Workflows

Automates time tracking or auto-creation schemas for recurring ticket instances depending heavily on the daily or weekly cadences defined directly within administration (runs globally every hour).

0 * * * * /usr/bin/php /var/www/helpdesk/bin/process-recurring-tasks.php >> /var/log/helpdesk-recurring.log 2>&1

3. Application Maintenance Scrubber

Orchestrates backend maintenance logic natively eliminating orphaned documents, flushing outdated temporary records, and indexing overall table data sets for speed optimizations (Executed once daily, ideally 3 AM local time).

0 3 * * * /usr/bin/php /var/www/helpdesk/bin/run-maintenance.php >> /var/log/helpdesk-maintenance.log 2>&1

cPanel Specific Paths Warning

For shared host providers utilizing graphical cPanel, note the execution PHP pathing will most certainly differ heavily:

/usr/local/bin/php /home/username/public_html/bin/process-recurring-tasks.php

Verify the exact binary localization paths natively available supported explicitly by your specialized hosting provider.