Email Configuration

Inbound Parsing and Outbound SMTP

FoxDesk fully supports two-way seamless communication alongside tickets – handling direct outbound messages sent to the designated customers (over SMTP servers) up to scraping incoming emails for initial ticket creations or appended thread conversations (via IMAP Ingestion).

Outbound SMTP (Sending Notifications)

From the FoxDesk admin dashboard interface, head over to Settings > Email. Formulate your credentials identical to basic parameters for tools like Outlook, Gmail, or Microsoft 365, etc. You can explicitly select encryption algorithms natively including TLS or SSL connectivity bindings.

Once your profile matches logic, click Test SMTP allowing FoxDesk to authenticate directly and verify outbound configuration validity.

IMAP Ingestion (Email-to-ticket)

Want to ensure you don’t lose end-users looking for direct assistance primarily through typical email chains? Making minor modifications in your core config.php instantiates our full loop capabilities:

define('IMAP_ENABLED', true);
define('IMAP_HOST', 'imap.example.com');
define('IMAP_PORT', 993);
define('IMAP_ENCRYPTION', 'ssl');
define('IMAP_USERNAME', 'support@example.com');
define('IMAP_PASSWORD', 'SecureInbox234');

The underlying background workers execute iteratively relying deeply on basic system Cron Jobs.

By default, FoxDesk protects against massive spam spikes utilizing Whitelisted arrays under IMAP_ALLOW_UNKNOWN_SENDERS. If false, agents will implicitly need to allow target emails from administration settings before tickets dynamically populate to avoid malicious inbox floods.