Introduction

What is FoxDesk?

FoxDesk is an open-source, self-hosted helpdesk and ticketing platform written in PHP 8+. It is designed for small to medium-sized teams that need a modern and efficient solution for managing user requests, tracking time, and billing clients – all without vendor lock-in and unnecessary monthly fees.

Feature Overview

• Ticketing & Lifecycle: Creation, assignment, prioritization, and archiving of tickets, including a rich-text editor.
• Time Tracking: Built-in stopwatch (start, pause, resume) directly within the ticket overview, along with manual time entry options.
• Users and Organizations: Organizations group customers together, allowing for shared hourly billable rates and team-wide access.
• Email-to-Ticket: Support emails are ingested via IMAP and automatically converted into tickets. Agent replies are sent as standard emails to the client.
• Agent API: A Bearer-token REST API for integrations with AI agents, chatbots, or custom scripts.

Why Choose FoxDesk?

We built FoxDesk because there was no platform on the market that met our needs. We wanted a system that would be simple, intuitive, and blazing fast—and most importantly, a place where our data and our clients’ data stay securely on our own servers.

FoxDesk is a lightweight alternative to robust and complex SaaS systems that charge expensive monthly subscriptions per agent. All you need is a basic Linux server (or shared hosting with cPanel) to get a fully functional, highly responsive tool built on modern technologies without the need for pre-compilation (no composer, no node.js build required).