Designed for Teams.
Built for Speed.
Everything you need to manage customer requests, track billable hours, and integrate AI automations, straight out of the box.
The Complete Ticket Lifecycle
Support requests enter the system effortlessly via the Customer Web Portal or secure IMAP Email Ingestion. Every client email is converted into a structured, trackable ticket instantly.
- Granular Notifications: Enable or disable email notifications for agents and clients globally, or mute them on a strict per-ticket basis.
- Email Piping: Receive support tickets seamlessly via native IMAP from any standard email address without user portal logins.
- Collision Detection: Real-time banners notify you if another agent is viewing the same ticket.
- Rich Text: Integrated Quill editor including drag-and-drop file attachments and Markdown.
Integrated Time Tracking & Reporting
Agents log billable hours natively without syncing external SaaS tools. Every single timeline metric maps financially to specific Organizations dynamically.
- Built-in Stopwatches: Top-bar global timer tracks tickets smoothly across page navigations. Auto-caps sessions over 16+ hours preventing data inflation.
- Matrix Rates: Set distinct Billable vs. Agent-Cost thresholds tracking exact client expenses alongside calculated organizational revenue margins natively.
AI Agents & Extensible API
Equip intelligent automation loops gracefully natively. Produce "AI Agent" designated user accounts generating secure 64-bit hexadecimal Bearer Tokens communicating directly via REST endpoints natively bridging scripts.
- /agent-create-ticket: Receive tickets directly via API from external AI agents reporting tasks or workflows they have autonomously completed.
- /agent-add-comment: Empower Codex, Claude, and other LLMs natively replying specifically inside threads assisting actual human agents organically.
- /agent-log-time: Automate tracking logs directly against automated metric scripts explicitly tracking robot computing expense logic seamlessly.
-H "Authorization: Bearer fd_live_abc123xyz" \
-H "Content-Type: application/json" \
-d '{
"ticket_id": 542,
"content": "Automated system scan indicates healthy performance metric restorations.",
"is_internal": true
}'
Multilingual Settings
Dynamically switch system languages per user matching preferred localizations seamlessly out of the box natively.
Light & Dark Mode
Beautifully crafted themes that automatically adapt to your operating system preferences. Work comfortably day or night without burning your eyes.
Freelance & Agency Ready
Designed for freelancers and growing firms that need powerful support infrastructure without paying expensive monthly per-agent SaaS fees.
Recurring Tasks
Establish Cron-backed procedural templates automatically cloning daily or weekly tickets natively without human interaction actively triggering.
Custom Branding
Fully customize your support portal by uploading your own logo, system icons, and personalized agent avatars.
Custom Client Emails
Tailor the exact messaging and layout of the automated email notifications sent out to your clients.
Detailed Reports
Generate insightful data reports covering ticket volumes, resolution times, and agent performance metrics.
Granular Notifications
Control exactly when emails are sent. Toggle notifications globally, per-ticket, or even per-message.
Install as Desktop App
Use FoxDesk like a native app on any device. Install it directly from Chrome or Edge — no app store needed, works on desktop and mobile.
Quick Timer Controls
Cancel any running timer instantly from the sidebar. Hover to reveal the cancel button — discard accidental entries without leaving your workflow.
Ready for your own ticketing and time tracking system?
Take control of your data completely. Avoid monolithic integrations leveraging robust open-source ticketing.