Questions before you start

FoxDesk Cloud

What does €9.90 cover?

The introductory price covers one hosted workspace for the whole team and includes 1 GB of file storage. It is not charged per user. Subscribe during the introductory offer and this workspace keeps the €9.90 monthly price for as long as its subscription stays active. Additional storage costs €1.90 per started GB per month.

Do I need a payment card for the trial?

No. The 14-day trial starts without payment-card details.

Is usage unlimited?

Team members, clients, and tickets are unlimited. The trial includes 250 MB of file storage and the paid plan includes 1 GB. Automated email and API use is subject to fair use so one workspace cannot degrade the service for others.

Can I export my data?

Yes. Ticket and work records can be exported for reporting or an independent copy.

Product

How does FoxDesk differ from a basic helpdesk?

The customer conversation, owner, due date, time entries, rates, and client report stay connected to the same ticket.

Can requests arrive by email?

Yes. A configured mailbox can turn incoming messages into tickets or replies. Clients can also use the portal.

Does it work on mobile?

Yes. The responsive web application works in supported mobile browsers and can be installed as a PWA.

Which languages are available?

The FoxDesk application is available in 24 languages. This marketing website is currently published in English, German, Czech, French, and Italian.

Your own server

Can I run FoxDesk myself?

Yes. The open-source edition is available under AGPL-3.0 in the public repository.

What responsibility do I take on?

You operate the server, database, updates, backups, email delivery, monitoring, and recovery. Choose FoxDesk Cloud if you do not want to manage that infrastructure.

Read the self-hosted documentation Open the source repository