At AENZE, I kept running into the same problem. The client work was finished, but its record was scattered.
The request started in email. An employee answered it. A freelancer delivered another part. Codex or Claude Code helped with the technical work. Time was in a timer, decisions were in messages, and the useful part of the agent thread disappeared when the conversation ended.
At the end of the month, I still had to answer three ordinary questions for the client: What did we do? How long did it take? What are you paying for?
FoxDesk Cloud is a help desk, time tracker and client reporting tool for freelancers, agencies and service teams. It keeps each request, work entry and report connected to the right client.
I originally built FoxDesk for our own work and released the application as open source. FoxDesk Cloud is now open for people who want the same workflow without installing PHP, configuring email or taking care of updates and backups.
One request becomes a complete work record
The workflow is deliberately simple:
- A request arrives. An email or portal message becomes a ticket for the correct client.
- Someone takes responsibility. The ticket shows its owner, priority, deadline and status.
- The work is recorded where it happened. A person uses a timer or manual entry. A connected agent can add an approved result and time through the FoxDesk API.
- The client receives a report. You review completed work, exact durations and cost before sharing it.
Open one ticket and you can understand what the client asked for, who handled it, what changed and how much work has already been delivered. You do not have to search an inbox before answering a question.
People, freelancers and connected agents share one history
Client work rarely belongs to one person. A phone call handled by an employee, a design change delivered by a freelancer and a technical fix completed with Codex can all belong to the same client and month.
A connected Codex, Claude Code, Cursor or ChatGPT workflow can create a ticket, update the correct ticket and record time. The connection uses a scoped identity, so the agent only gets the access it needs.
Mentioning FoxDesk in a normal chat does not connect anything. The agent needs a real FoxDesk integration. Before the client sees a result, you can review it. Prompts, terminal commands, internal discussion and failed attempts remain private.
The client sees the work behind the invoice
Every work entry remains attached to its ticket and client. Set a different rate for each client, mark work as billable or internal, choose the reporting period and check the real time before sharing anything.
FoxDesk turns those approved records into a client report. The client sees what was completed, how long it took and the amount behind the invoice. The report explains the work instead of presenting a bare total.
Who FoxDesk Cloud is for
FoxDesk is most useful when you work for several clients and the work is shared between people or tools:
- Freelancers who want requests, billable time and the monthly report in one place.
- Agencies that need a separate history for every client while employees and external specialists share one queue.
- IT and service teams that receive work by email and need to show what was actually solved.
- Teams using coding agents that want completed agent work recorded beside ordinary human work.
The application is available in 24 languages. Team members, clients and tickets are unlimited, so another collaborator does not create another per-seat fee.
Cloud without another server to maintain
FoxDesk Cloud includes hosting, backups, updates, email intake, time tracking, client reports, agent connections and 1 GB of file storage.
The introductory price is €9.90 per workspace each month, not per user. Subscribe during the introductory offer and that workspace keeps the price while the subscription remains active. Additional storage and automated use are explained on the pricing page.
If you prefer to run FoxDesk on your own infrastructure, the open-source edition remains available under AGPL-3.0. The public repository contains the self-hosted application. Cloud hosting, billing and tenant management remain separate.
Start with one real request
FoxDesk Cloud is in public beta. You can try it for 14 days without a payment card, and nothing starts charging automatically.
Do not move every client on the first day. Put one real request through FoxDesk. Let a person or connected agent record the work, then open the report. If it is clearer than the report you prepare today, FoxDesk has done its job.
If something feels awkward or unclear, tell me. That feedback is what the public beta is for.
The longer personal story is in my article about why I built FoxDesk Cloud.